Service Charter
Seniors Inforrmation Service (SIS) aims to maximise the independence and improve the quality of life of older people, their families and carers by providing access to free information about the services and facilities available to them. Your rights as a client of SIS are to: -
be treated as an individual and to have your preferences taken into account -
be treated without discrimination -
enjoy privacy and confidentiality -
complain or to persue action to resolve a dispute -
be safe when visiting SIS -
have access to information about your rights and responsibilities -
request translation or interpreting Your responsibilities It is important that you, as a client of SIS -
respect the rights and needs of other people using SIS -
treat SIS staff with courtesy -
inform SIS staff if you have special needs which will affect the provision of their service to you Complaints SIS values all feedback about the service. Negative feedback will be regarded as an opportunity to review SIS services and to make apprpriate changes to assist future clients. Clients have a right to: -
make a formal complaint -
nominate an advocate to act on their behalf -
request to speak to the SIS manager -
be provided with information about SIS' response and actions resulting from their complaints If the issue remains unresolved, the client may discuss the matter with an executive member of the SIS management committee. If satisfaction is not received the client will then be referred to the appropriate agency. Website Privacy
From our Internet Service Provider's log file, we gather the following information: -
user's top level domain name (ISP server) -
date and time of access to the site -
pages accessed and documents downloaded This information is collected to analyze and improve website performance.
No personably identifiable information is gathered. | 
