Seniors Information Service

Our vision

Reliable and up-to-date information is essential for older people and their carers:

to make informed decisions about daily living
to maximise opportunities for improving the quality of life
to remain independent for as long as possible

What we do

Seniors Information Service specialises in providing information about:

Home Help - cleaning assistance, personal care, home maintenance and modifications, support for carers

Housing Options - considering moving? Information on retirement villages, serviced apartments, community housing, rental accommodation. Current vacancy information is also available
Residential Aged Care (formerly nursing homes and hostels) - information about vacancies, assessment and admission procedures, fees charged
Wills, Powers of Attorney and related documents
Pensions and concessions

Seniors Information Service also provides information on:

Entitlements of older people
Aboriginal services for Elders
Diverse multicultural services for older people
Advocacy services for older people

Our logo

Seniors Information Service has chosen the gingko leaf as its logo.

In eastern cultures the gingko is regarded as a sacred tree, symbolising unity of opposites, changelessness, hope and love. Since ancient times it has been planted in China and Japan in temple gardens and near shrines. Because of all its properties it is associated with longevity.

Client Service Charter

Seniors Information Service (SIS) aims to maximise the independence and improve the quality of life of older people, their families and carers by providing access to free information about the services and facilities available to them.

Your rights - as a client of SIS you have a right to:

be treated as an individual
be treated without discrimination
enjoy privacy and confidentiality
complain or to pursue action to resolve a dispute
have access to information about your rights and responsibilities
be safe when visiting SIS
request translation or interpreting

Your responsibilities - It is important that you, as a client of SIS:

respect the rights and needs of other people using SIS
treat SIS staff with courtesy
inform SIS staff if you have special needs which will affect the provision of their service to you, e.g. if you need an interpreter

Quality Assurance

SIS values all feedback about the service. Negative feedback will be regarded as an opportunity to review SIS services and to make appropriate changes to assist future clients.

Clients have the right to:

make a formal complaint about the service
nominate an advocate to act on their behalf
request the services of an interpreter if required
request to speak to the SIS Manager
be provided with information about SIS' response and actions resulting from their complaint

If the issue remains unresolved, the client may request to discuss the matter with an executive member of the SIS Board.

The client may also prefer to discuss the matter with an external department or advocate:

Disability, Ageing and Carers (formerly Office for the Ageing)
Dept. for Communities and Social Inclusion (formerly Dept. for Families and Communities)
Tel. (08) 8207 0522

Health and Community Services Complaints Commissioner
Tel (08) 8226 8666, 1800 232 007

Aged Rights Advocacy Service
Tel (08) 8232 5377, 1800 700 600

The Staff

	Ken - CEO Ken has previously worked with state and federal governments and the private sector in acute health, primary care and disabilities. He also successfully led a healthcare industry association for seven years.
	Ann - Information Management Carelink I maintain a database of services that support older people, people with disabilities and their carers. I also answer general enquiries.
	Carol Mason - Finance I maintain all financial records
	Diana - Business Certification Coordinator Seniors Wise SA
	Eugenia - Information Management Carelink I maintain a database of services that older people, people with disabilities and their carers.
	Fleur - Information Management Carelink I maintain a database of services that support older people, people with disabilities and their carers.
	Heather - Office Manager The first point of contact for visitors to our office, I answer their queries or direct them to the appropriate information officer. I also manage office procedures and provide administrative support to the CEO and information officers.
	Jane - Information Management Carelink I maintain a database of services that support older people, people with disabilities and their carers. I also answer general enquiries.
	Luisa - Carelink Coordinator Besides providing information to clients, I overview the fact sheet collection and update the health and wellbeing series. I also maintain a database of services that support older people, people with disabilities and their carers.
	Michael - IT/Project Manager - Access2 HomeCare
	Miriam - Multicultural Liaison My role is to promote SIS services in a culturally appropriate manner and establish partnerships with CALD communities and ethno-specific service providers, in order to address their information and service needs.
	Monica - Information Management Housing I maintain the retirement housing directory and present seminars on retirement housing options. I also provide general information to clients by phone or in person.
	Rachel - Information Management Aged Care I assist clients across a range of aged related topics, as well as collecting and maintaining information in our aged care directory.
	Val - Information Coordinator Seniors Wise SA